What is the Regional Family Support Hub?

The Regional Family Support Hub (South West) is here to provide support to families in need. The Hub offers three programs to help children stay at home or return home. We also provide short-term support to young people aged 18 to 25 years old who were previously in care. Services are open to both Aboriginal and non-Aboriginal families, with Kwaba Bidi operating the Hub in partnership with Key Assets Australia.

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What services are available from the Regional Family Support Hub (South West)?

The Hub provides three different services based on how much support a family needs.

South West Support Network

Provides help to families who need support from a range of services. We work with other groups to get people what they need. Open to referrals from other services, alongside direct requests from families and young people aged 18 to 25 with past care experience.

Community Intensive Case Management*

Provides help to families who need extra support within the home for four to six months. Aims to get families on the right track. Available to families not open to the Department of Communities.

Regional Intensive Support*

Provides help to families to keep their children at home or get their children back home. Support provided within the home for up to a year. Available to families open to the Department of Communities.

*Families must be referred by the Department of Communities to receive this support

 

What can we help you with?

The South West Support Network can assist with a number of situations, including:

  • Navigating the system of providers in the South West to make sure you receive the right assistance.
  • Getting financial assistance if you are struggling to pay for essential items. (Conditions and limits apply)
  • Filling out application forms for a number of services, such as Centrelink or mental health support.

The Community Intensive Case Management and Regional Intensive Support programs can assist families to help create a stable and safe environment for their children. The program can help with:

  • Improving the situation in the house.
  • Making sure children are attending school and other education programs.
  • Receiving counselling, medical support and other support.

 

How can I Receive Help?

The South West Support Network is open to self-referrals from families and young people aged 18 to 25 years old with past experience of being in care. You can ask us for help in a number of ways.

In person and By Phone

We have offices across the South West where you can walk in and ask us for support. Our locations, opening hours and town-specific phone numbers are below. You can also call us on 1300 550 986 wherever you are in the South West for the price of a local call.

Bunbury

8 Spencer Street (Near Aldi)

Open Monday to Friday, 9.00am to 5.00pm

(08) 9783 5008 (Phone line operates Monday to Friday, 9.00am to 5.00pm)

Busselton

19 Cammilleri Street (Inside the Busselton Community Resource Centre)

Open Monday to Friday, 9.00am to 3.00pm

(08) 9726 6072 (Phone line operates Monday to Friday, 9.00am to 5.00pm)

Collie

72 Steere Street (Next to Comfort Style)

Open Wednesday to Friday, 9.00am to 5.00pm

(08) 9726 6071 (Phone line operates Monday to Friday, 9.00am to 5.00pm)

Manjimup

19 Brockman Street (Next to Manjimup Repertory Club)

Open Tuesday and Wednesday, 9.00am to 5.00pm

(08) 9726 6074 (Phone line operates Monday to Friday, 9.00am to 5.00pm)

Other Service Providers

In some situations, you may be able to be referred to the South West Support Network through a service provider you are already using. If you are unsure whether you can be referred, you ask your service provider.

The Community Intensive Case Management and Regional Intensive Support programs are only available to those referred by the Department of Communities. Please contact the Department if you believe you need extra support.

 

What can I expect?

              The Regional Family Support Hub will work with you to find the best
          way to support you and your family. We will provide you a service that is:

  • Welcoming and non-judgemental
  • Collaborative and family-led
  • Respectful
  • Culturally safe
  • Understanding of lived experience