Here at Kwaba Bidi, we understand sometimes there are problems with our service or things we can do better. It is ok for you to voice your concerns or give feedback.
There are many ways you can give us feedback or make a complaint. You can:
- Tell our staff
- Use our Feedback and Complaints form (see below)
- Write down your problems on a piece of paper
- Draw a picture to show us what happened
- Use another type of communication which suits you
You can also get someone you know to help you make your feedback or complaint. This can be:
- A family member
- A friend
- Someone you trust
We will do what we can to listen to your feedback or complaint. Only people who can fix the problem will know about it. We will also:
- Be honest and fair with your feedback or complaints
- Tell you what we have done to try and fix the issue
- Try to fix the issue quickly
If you make a complaint, we will try to help you, be kind and fair, and tell you how long it will take to deal with the issue. We will let you know that we have received your feedback or complaint within two business days. If you do not receive a full response within 15 business days, please contact us on (08) 9783 5008 for an update on your situation.